Privacy Policy

Last Updated: 26/05/2025

At Smart Pac, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website or use our services.

1. Information We Collect

We may collect both personal and non-personal information when you use our website or engage with our services.

1.1 Personal Information

We may collect the following personal details:

• Full name
• Email address
• Phone number
• Company name
• Billing and shipping address
• Project-related information
• Any other information you voluntarily submit via our forms, emails, or direct communications

1.2 Non-Personal Information

We may collect non-identifiable data such as:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited and time spent on the website
• Referral source

2. How We Use Your Information

Smart Pac uses the collected information to:

• Deliver packaging design, redesign, and manufacturing services
• Communicate with you regarding inquiries, quotations, and project updates
• Process transactions and manage project timelines
• Improve our website’s content, functionality, and user experience
• Send service-related announcements or promotional emails (with your consent)

3. Information Sharing

We do not sell, rent, or trade your personal data. We may share information with:

• Trusted third-party service providers who assist in operations (e.g., payment processing, hosting)
• Legal authorities when required to comply with the law, prevent fraud, or protect rights and safety

All third parties are required to protect your data in accordance with applicable laws.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Withdraw consent for marketing communications at any time
• Request a copy of the data we hold about you

To exercise any of these rights, please contact us at the details below.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance user experience. Cookies help us understand how visitors interact with our site. You can modify your browser settings to decline cookies if preferred.

7. Third-Party Links

Our website may contain links to external websites. Smart Pac is not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

Smart Pac reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. Continued use of our services after changes implies acceptance of the updated terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: enquiries@smartpac.sg
Phone: +6586662323
Address: 11 Kallang place , 05-11, (339155)